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Concerns/Complaints

Addictions and Mental Health Services – Hastings Prince Edward recognizes that clients and staff of AMHS – HPE may experience different viewpoints on occasion. AMHS – HPE is sensitive to the need for clients to express their concerns, complaints and/or grievances.

As a first step, individuals are encouraged to discuss and attempt to resolve any issues directly with their counsellor/worker. If the issue cannot be resolved in this manner, the individual has the right to initiate a formal complaint procedure within one month of the incident.

At this stage, a letter may be written to the counsellor/worker’s immediate supervisor.  If the response is not considered satisfactory, the individual may submit a written letter to a Director. Should the response remain unsatisfactory, a letter may then be written to the Chief Executive Officer or the Board President.

Individuals will receive a response to their concern or complaint by the respective supervisor, director and/or the CEO as applicable within two weeks of receipt of the concern or complaint.

If you are in a crisis, call 613-969-7400, Ext. 2753

Central Intake

We Can Help You

Contact

Belleville

15 Victoria Ave
Belleville, ON
K8N 1Z5
Phone
613-967-4734
Fax
613-968-4312

Bancroft

33 Flint Ave
Bancroft, ON
K0L 1C0
Phone
613-332-3826
Fax
613-332-0005

Trenton

27 King St
Trenton, ON
K8V 3V7
Phone
613-394-1655
Fax
613-394-2151

Madoc

52 St Lawrence St E
Madoc, ON
K0K 2K0
Phone
613-473-9914
Fax
613-473-1005

Picton

35 Bridge St
Prince Edward, ON
K0K 2T0
Phone
613-476-2990
Fax
613-476-6403

For information about residence, call 613-962-7838 or fax 613-962-8388.

For information about court diversion, call 613-968-1111 or fax 613-968-9555.

If you are in crisis, call 613-969-7400, Ext. 2753